Blog Category

Questions about beds and mattresses answered & stories told.

We had a customer who bought an adjustable bed from us in January of 2019and ran into big problems this week. The structure that holds the motors onto the base crashed to the floor as seen below. Clearly this...

I received a message from our online contact form about an hour ago from a person who was not happy that his one month old Coleman air bed would not stay inflated. Google is imperfect at the best of times but how...

There is no available warranty coverage because the parent company scurried back to Quebec and left consumers hi and dry but we will do what we can to help including offfering a substantial credit towards the purcha...

You can but shouldn't. A customer visited to store yesterday hoping to do just that. They Intended tobuy a queen roller frame and then a wooden slat pack from ikea. I strongly advised against doing this fo...

We've been selling FBG daybeds for around 20 years and I can count on only one or two sets of fingers the number of times one of their daybeds had a problem. They stopped making daybeds completely a f...

Sadly this had happened half a dozen times over the 26 years I have been in the business. There is no requirement for the receiver to set aside money for future claims (there should be). If someone buys the comp...

Your mattress is sagging, bumpy or even making noises (very rare) what should you do? Warranties are always offered and validated by the manufacturer of your mattress not by the retailer that delivered your bed. If ...

We get asked this question a lot because people are considerably less concerned about fashionably matching the fabric in their mattress with that of their foundation. Twenty five years ago when I first entered the i...

They called the store and unleashed a tirade, threatening legal action if they were not satisfied TODAY! It upsets me when my staff are treated so harshly. Most retailers would just hang up on a customer who chooses...

You should rotate your mattress from head to toe three to four times a year if you own a one sided mattress and one to two times a year if you own a two sided flippable mattress ( a Nine Clouds specialty with at lea...

You must have a copy of your invoice. You must know the details of the warranty offered on your mattress Your mattress must be free of stains (there are companies that will come to your home and clean a mattress...

We understandably get asked this question a lot by people trying to solve a lack of comfort issue with their current mattress. If they happen to have an extra same size mattress in their home it seems like a simple ...

The first possible cause of back pain is that your mattresshas sagged so much that your spine is now out of alignment (this can happen whether you are a back-sleeper or a side-sleeper). If it has sagged over two inc...