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Notes from Happy Customers


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Testimonials
A sampling of notes & reviews from past customers
We got a great deal on a mattress, headboard and box spring from Nine Clouds Beds. We found the sales representative (I believe his name was Bill) VERY helpful. He was very knowledgeable and not at all pushy. The delivery guys showed up on time, were professional, set up the bed completely and were very patient as we had problems with the service elevator. Overall, we had a great experience with Nine Cloud Beds and would recommend buying a bed there to anyone.
Julie S from Mississauga
I am delighted to write this review. NineClouds made and delivered a custom box spring after 3 other stores could not, including a well known national chain of mattress stores. I have an antique mahogany 3/4 bed that is a family heirloom, and was in desperate need of replacing the boxspring, which was falling apart from age.

The dimensions of the bed are not even the standard 3/4 size, so I needed a custom-built boxspring. I had called and visited 3 other mattress stores, and one by one they were unable to provide what I'd ask for, including 2 who delivered boxsprings that were the wrong size even though they had the correct measurements. I found NineClouds in a google search, and was impressed by the reviews and the way John handled my phone call. He took all the details, asked the right questions, asked for a small deposit, and within 2 weeks the boxspring was delivered on time, despite a snow storm.

The delivery men, Ash and Kanwar showed up early, waited patiently for the appointment time, carefully moved the boxspring up 2 flights of stairs, and took the old one away. I would buy from NineClouds again without hesitation
Cathy M. from Toronto
I was looking for a daybed for my father,I called numerous other stores but they did not have much in stock.I went on line and found NineCloudBeds,the salesman John was very helpful and the delivery man Ash assembled and took away the garbage,I'm very satisfied. Thank you
Wendy P. from Toronto
I would like thank the salesperson for his expert advice and help in selecting the appropriate adjustable bed for my ailing father with Parkinson's disease. He even threw in a set of bed sheets for our purchase. On delivery, the service was on time and setup of the bed very efficient. The delivery person left us a free set of premium mattress protectors as a gift on behalf of the store owner. I will be recommending this store to all my family and friends.
Tyron from Mississauga
The service we received from nine clouds was exceptional. fast efficient sale. The delivery was on time, quality knowledgeable gentlemen were very helpful with further information regarding what was required for the new mattress. ie. box spring; frame to support new mattress. when determined the additional items we needed the delivery men arrived the next available morning on time. They were very polite and accommodating upon both deliveries.

Nine Clouds had displayed exceptional products, service and customer service and will be highly recommended by us. Thank You
Marie M. from Mississauga
Just a few words to let you know, how I appreciate the kindness shown to me by Bill " I am a real worry wart and got in touch with Bill several time over my purchase of two adjustable beds " He always shown me patience and courtesy.
..
Today , not an hour ago ,Ashley and Ryan came to deliver the goods . they were responsible and professional, they set up the beds in no time at all and showed us how to work the controls and removed all packaging materials and left us some large cardboard neatly in the garage." I want to paint some furniture and the size was handy to protect some area." All and all a very good experience ,we are ever so please and wouldn't hesitate to recommend Nine Clouds to friends and neighbors.

Again special thanks to Bill, Ash & Ryan
Mariette A. from Oakville
Just awesome. The delivery guys were very nice, took their shoes off, and took the time to explain a few of the details of the bed. They even moved some of the furniture in the bedroom where they assembled the bed.

As far as price goes - it can't be beat. I paid just under $1000 for the Stratford Daybed (trundle and taxes included - regular price). I found this identical bed on the Sears web site and it was selling for $1481.00 (no tax, no trundle).

When it's time to purchase a new bed again one day, I'll be coming back to Nine Clouds Beds. For sure
Mimi J from North York
We have previously had only bad experiences shopping for mattresses. This place was different. Good informative service without being pushy, then left us alone to try things out. No problems when we left the store to shop around (but found they were the best). Went back and price quoted included everything including delivery, setup and removal of the old mattress. And they delivered.
Doug & Serna from Mississauga
Nine Clouds is not in the business of selling mattresses, they are in the business of ensuring their customers are happy! Their staff is very knowledgeable and helpful, and want to ensure you make the right choice for you. We recently purchased the new Serta Pewter ET mattress, and we love it!
Kathy in Lorne Park
Purchased 2 adjustable beds. John, our sales person at the store, was a pleasure to deal with. Delivery was on time. Installation was quick, clean and installers were friendly and informative. A very positive experience in every way. I highly recommend Nine Clouds Beds & Mattresses.
Bob B. from Mississauga
Today your staff delivered my new bed. These guys were professional and really did appear to care about what they were doing for me. I am somewhat disabled and these fellas went beyond what might have been expected. They did a fine job and were a credit to the store. Just thought you should know. Thanks for all the assistance I have received. Sal L. Markham, Ont.
Sal from Markham who purchased a Double XL Adjustable Bed.
Excellent customer service, excellent value for money. Well trained staff, on time on date delivery and super friendly in store staff!
Nancy from Mississauga
Wonderful service beyond expectation. Setup was perfect. Ash and Mark did an excellent job. Will definitely recommend store to friends and family. Bill was also great and very accommodating and met all our needs.
Ruby from Mississauga
New Mattres And Adjustable Base
Good price for excellent products. Ash and John did an outstanding job setting up the bed to our complete satisfaction; they are most capable and nice individuals. It was a pleasure to deal with John, the salesman, and the delivery team. We'll recommend NineClouds to family and friends.
Carlos from Mississauga
Having suffered two back-to-back service failures with a "big name" home furnishings vendor, I cancelled my king-size mattress/box spring order and continued looking. Luckily, I found Nine Clouds Beds in Mississauga. In-store sales (Bill) was knowledgeable, honest and straight forward. I ordered the mattress on a Sunday and, as promised, it was delivered on the Friday. Delivery by Ash and Shaq was positively immaculate-- after my two previous nightmarish delivery experiences with the first vendor, it was a huge relief to have a clean, defect-free product delivered in such a professional and clean manner. I have already recommended Nine Clouds to family and others.
Margot from Burlington
We received our daybed today. I must comment on your delivery staff. Both the driver and helper were very polite, well presented and efficient. They were obviously familiar with the product and placed everything exactly where I wanted it.

Thank you again,
Judy from Newmarket
Hi Bill,
Just to let you know my beds arrived safe and sound. Your employees were awesome, very efficient and courteous. I really like my new (hospital) beds, thanks so much. I will be sure to pass your company name around when my fellow teachers ask me where I bought them.
thanks again,
Take care,
Dana from Hamilton
Hi Bill,
Just to let you know my beds arrived safe and sound. Your employees were awesome, very efficient and courteous. I really like my new (hospital) beds, thanks so much. I will be sure to pass your company name around when my fellow teachers ask me where I bought them.
thanks again,
Take care,
Dana from Hamilton
We are "over the Moon" with our rollaway bed - delivered on time and courteously! The quality is exactly what was promised. Thank you John and Ash for the exceptional service.
No longer sleepless in Port Credit
Mary in Misssissauga
Brilliant!
Just bought a king sized bed from this company and their customer service is the best ever! Polite/well spoken people, regular updates on order and able to choose a delivery date that suited me. There was a tiny part missing for the bed assembly and they were so apologetic and sent parts immediately! Order your bed from them - you will not be disappointed!!
Dorothy in Carlisle Ontario
I found the store and delivery men are the best I have had the pleasure of dealing with. Curt C
Curtis C. from Mississauga (who bought an adjustable bed)
Brilliant!
Just bought a king sized bed from this company and their customer service is the best ever! Polite/well spoken people, regular updates on order and able to choose a delivery date that suited me. There was a tiny part missing for the bed assembly and they were so apologetic and sent parts immediately! Order your bed from them - you will not be disappointed!!
Dorothy from Carlisle
Just FYI, I referred a customer to your shop as I am very happy with John's service. HE is the best!!
A kind sincere gentleman with excellent customer service that is not pushy & very patience.
My neighbour Mr Khan is searching for a new bed for his kids.
I gave him John's business card.
I spoke with Mr Khan of high regards of your business!
Thank you, have a nice day.
Jeannie
Jeannie M. from Mississauga
Just a note to thank you for the excellent service. We purchased our adjustable bed for health reasons, expecting a week delivery. I was very surprised to receive a call the next morning (Monday) to let us know they could accommodate us that day. Your thoughtfulness has resulted in a much more comfortable week for my husband. Ash & Abby were wonderful when they arrived to set it up.

Thank you so much. Our first purchase at Nine Clouds will not be our last!!
Tracy from Oakville
Two young men working for your company delivered to to my home in Hamilton
around 2-3pm today 6/4/2016
They were very correct and organized in their work. They were also polite and considerate of the choices I made for the placement of both items.
One Futon day bed.
One headboard for my bed.
I am 88 yrs but in my years of working I was at one time a Head Nurse, at another the associate director of a large Cancer research center in Houston Texas. I was responsible for many employees in my work. I can recognize a good and responsible employee.
Thank you for sending the two young men you sent
Sincerely yours,
Constance M.
Constance M. from Hamilton
Ash and Marc delivered our hospital bed this morning. It couldn't have been easier. They were friendly and professional and the bed was installed in minutes. Ash explained the mechanisms to me and they removed the boxes.

This is my first time dealing with NineCloudsBeds and they reassured me that the store was excellent with warranties and any problems we might encounter.

An excellent experience all around. Thanks for the bed, it is going to make our home easier to manage.Ash and Mark get 5 stars from us!
Linda in Bolton, Ontario
John:
Thank you so much for delivering my adjustable bed!
As mentioned to you, had not been able to sleep in a bed for 3-1/2 years - how wonderful, on my first night in my new home, to be able to have a bed we could adjust the comfort level.....as well as help us to get in and out easily....
It was a joy to get up in the morning and feel well rested after a good nights sleep - I had forgotten how that felt!
My two small poodles love it as well!
I'm on cloud nine!!
Every good wish and blessing - Joanne
Joanne in Burlington,Ontario
We just received delivery of our day bed this morning and wanted to just write a quick not of thanks. Having visited the showroom we knew we'd be happy with the daybed but after delivery we are even more happy with our choice to buy at nine clouds. The delivery staff was friendly, professional, helpful and efficient. The whole process took less than half an hour and the staff showed us how to use the trundle bed and take everything apart should we move at some stage. Furniture deliveries seldom run smoothly but this was beyond smooth - it was a great experience.


Mike C from Toronto
I just wanted to thank you for making my new bed a reality! I love it and can't wait to go to bed tonight! I appreciate so very much your willingness to make the brass head and footboards work! I am beyond happy!

Lynn
Lynn from Mississauga
Just wanted to thank you John for your help in choosing a new bed. It was delivered and set up on
Friday by Ash and Abbi who were polite and very helpful. Although we live in the East end, it was
well worth the extra drive to your store, we would recommend it to anyone wanting that above
average service.
P. And G. Scarborough.
Pam & George from Scarborough.
My bed has just been delivered and I must say how delighted I was with the two men who did the delivery.
They were very professional and extremely nice
Maureen
Maureen from Toronto
Have a coffee and a donut on me Bill! and perhaps your two salespeople who helped relay my concerns to you. I have increased my sleep time by at least one hour a night due to your help in selecting the right mattress for me.
My sincere thanks
Doreen from Mississauga