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You don’t remember me do you?

You don’t remember me do you?

Mar. 26, 2019

A couple of times a month a customer I greet in the showroom will reach out with their right hand as if we are friends. I always clasp their hand firmly and say somewhat sheepishly “I’m sorry do we know ...

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We are moving from a another country and need a bed fast!

We are moving from a another country and need a bed fast!

Mar. 23, 2019

I received a “contact us” email a few weeks ago from a family moving from France to Mississauga. Given the art form that email-phishing tactics have turned into I was somewhatsuspicious. The subse...

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A customer’s warranty claim was rejected by a mattress manufacturer while I was away last week

A customer’s warranty claim was rejected by a mattress manufacturer while I was away last week

Mar. 19, 2019

They called the store and unleashed a tirade, threatening legal action if they were not satisfied TODAY! It upsets me when my staff are treated so harshly. Most retailers would just hang up on a customer who chooses...

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