Nine Clouds prides itself in offering quality service. You will find below a sampling of the notes we have received form satisfied customers. We want to hear from you.
Hello Bill,
We had our first night with Rv Vanessa ET…
She’s (the recreational vehicle mattress) amazing and saved our vacation, and probably our marriage ;-)
Thanks a lot for your great service, Richard was very friendly and helpful, very much appreciated !
BTW you should let a few RV sellers around know that you can sell RV sized mattress with residential quality. I had a very hard time finding some and I was told by RV sellers they do have many request for these.
Have a great summer !!! Danny
Dear Mr. Laidlaw,
I am writing this letter to recognize the amazing service provided to me over the last 10 days by your salesman, Richard.
Recently, I had an urgent need to buy and have a new king and child’s crib mattress delivered on very short notice. Richard was able to get me what I needed – initially we exchanged phone conversations on Saturday April 10th, and then I came to the store later that afternoon. Richard and one of your delivery men personally delivered the mattresses that same evening, after hours.
At the same time, I had purchased a vinyl covering for the king mattress that had to be ordered in. I also had some urgency in obtaining it and getting it on the mattress as quickly as possible, ideally by the following Saturday April 17th. As no delivery people were available that day, Richard came out himself that evening and did all the work.
There is no question that without Richard’s help, my plans would not have come together the way they needed to. Both times, he extended himself well beyond what I would have expected of any employee, and did it with real kindness and consideration.
I will certainly be recommending your store to all my friends based on this excellent service.
Best Regards,
Jana from Mississauga
The Students, Staff and the Family Council of Green Glade Senior Public School would like to extend our thanks to you for your kind contribution to the 2009 Winter Raffle.
The Raffle was help during the annual Winter Concert and was a resounding success. With the kind participation of the local business community, we were able to raise almost $1,500.00. This money will go to support many of the student activities at Green Glade.
Thank you, Green Glade Senior Public School
Peel District School Board
Very Satisfied!!
The meet went smoothly on Friday. I am very happy with the quality of the bed and all its features. As you probably know most furniture dealers say a 48" roll away just isn't made anymore so looking for an improved quality was a waste of time.
Guess Nine Clouds can prove them wrong.
Thanks for your help and co-operation.
Leo from North of Bellville
Dear Bill,
On behalf of Heart House Hospice and the Heart House Hospice Soiree Committee, I would like to thank you for your kind donation to our silent auction at our October Soiree, Celebrate! Hearts and Hands. This donation is symbolic of your community mindedness and more importantly your commitment to Heart House Hospice.
This year we were able to raise over $120,000 through the October Soiree. Our aim here at Heart House Hospice is to continue to improve the lives of our clients, who are living with terminal or life threatening illness, and their families. The work that we do is extremely important to the community we serve, and the responsiveness of organizations such as yours is what has sustained us over the last 24 years. As we move towards increasing our reach into the community we hope that you will continue to partner with us for this and other fundraising endeavors.
Thank you for the beautiful headboard. It was a wonderful addition to the auction.
We are very grateful for the support and partnership that you have offered Hospice and look forward to working with you next year.
With sincere appreciation, Sabrina Prodger
Coordinator of Special Events
Heart House Hospice
I just wanted to shoot over a quick thank you to the team at Nine Clouds.
I never write these, but just wanted to express my appreciation for how David took care of me when I came to the store.
It seems whenever you go into a store now a days, you are pushed into the more expensive product, but instead, he started with the lower priced mattress and we worked our way up to the right mattress.
It’s a great feeling to leave a store – no matter the product – and feel that you not only got a good deal, but a good product as well. I am in the process of re-furnishing my condo and opted for a new sectional from a small company I found on Kijiji (where I found you) which I’ve come to discover isn’t all that high in quality (plus, the after sales service was horrible).
I also went to another furniture store for a new bed (had a perfect condo bed w/drawers underneath) where after selecting it, it was one additional charge after another, plus a serious back order. These types of situations seem to be more the norm these days, so it’s great to stumble onto a great establishment such as yours.
Also, thanks to your delivery guys – very friendly, which again, seems to be outside the norm.
I will be sure to highly recommend you should anyone be looking for a mattress/bed!
Everett, Toronto
Possible Customer Via email (10 p.m. Saturday)
Hello, My mother-in-law thinks she has one of your electric beds, Model #88021 with
remote control (March 2007). She received no guidebook with this bed and I
am trying to trouble shoot a problem. Without notice, the remote stopped
working. I have replaced the batteries in both the remote control and the
black box under the bed. I also tried unplugging the bed and then plugging
it back in, but to no avail. When the remote buttons are pushed the lights
on both the remote and the black box flash.
Can you please help?
E. Mizzi, Waterdown, Ontario
Bill from Nine Clouds (7 a.m. Sunday)
Do have your invoice number handy? It will make it easier to find your mother
in law's bill and have a service call placed with the manufacturer.
Customer (9 a.m. Sunday)
Ill ask her for it ASAP and get back to you. Thanks for this quick response.
Bill from Nine Clouds (10:30 a.m. Sunday)
I have checked February, March and April of last year and found no
Adjustable Bed sold to either name you have given me Mr Mizzi. Perhaps the
invoice was written in someone else's name or during a different time frame?
Customer (11:30 a.m. Sunday)
We're still looking for the receipt and my mother-in-law does not remember
where it was purchased, so you may be off the hook. I'll get back to you.
Bill from Nine Clouds (11:40 a.m. Sunday)
Not looking to get off the hook.
Check out the attached scans from a guide I have in my files they may help.
Customer (7:30 p.m. Sunday)
You are amazing! Thanks...I read the guides you sent and reset the bed and
it worked! My mother-in-law is eternally grateful and so am I.
PS: By the way, I was not implying that you were looking to get "off the
hook". I just did not want you to feel obligated to help me if the bed was
not purchased through your firm as that would not be fair to you, and in
fact, the bed was purchased from a large chain store. I know this now because my Mother in law just located her manual and receipt. You and your company are a class act and I am very impressed, especially these days when it is so hard to find firms that back up their products. Thanks again.
We have received and set up the 81 Mission queen bed. We are VERY satisfied.
We wish to especially thank Dave who went the extra mile to solve a problem that was not the fault of Nine Clouds - but rather the person who packed the boxes at the factory. I was in business (retail) for 28 years and always wanted the unforeseen problems dealt with in the professional manner that Dave did. Just when people say customer service doesn't matter, Dave proves that it does!!
Congratulations on an excellent employee and a great company. We'll be back!!
Greg and Joyce Way
I received the headboard I ordered, I think it is the Cameo, about an hour ago and I would like to compliment you on your service and delivery. The fellows called me when they were leaving and arrived here promptly and were very polite.
All in all dealing with your company was a pleasure and I will deal with you again and tell my friends.
I’m sure you hear right away when things go wrong but people tend not to let you know when you doing a good job.
It was a pleasure doing business with you, thank again.
Norah Gammon
Kitchener
Hello,
I am writing to thank you for your wonderful service. Dave was the sales associate at your Mississauga location, he was extremely helpful and found me a mattress that was perfect for my sleeping needs and my budget.
The delivery of my mattress was exactly as promised. Not only was it free delivery but the drivers were efficient and very pleasant.
I will highly recommend and will definitely come back in the future.
With sincere thanks,
L. G.
Mississauga
To the Store Manager.
I would like to thank you and your staff for a pleasant purchasing experience from your store.
My mother, who is in a wheel chair, was looking for an adjustable bed. We came into the Store on Sat. Jan. 13th after researching the store location and products available on the internet. Your salesman met us a we came in and he looked after all her questions. He gave her time to think about the price and did not rush us.
He promised delivery in
approx. one week.
On Friday Jan 19th he called asking if the bed could be delivered the next day….I called Saturday morning and was advised delivery would be between 11:00 and 1:00.
At 11:45 the delivery person called and said he would be at the Apt. In 10 minutes.
He was at the back door as promised. The delivery went smoothly, although I did have to lend them some tools (Since rectified, thanks Peter) to assemble the adjustable bed.
All in all it was a good purchasing experience and I thank you.
Peter M.
Mississauga
Hi Bill
Just wanted to let you know that we are pleased with the Adjustable Bed.
The sale was pleasant with zero pressure. The delivery men were quite professional and thorough.
The competition could learn a lot from you guys at NineClouds.
Matresses by Construction Type
