I'm so impressed with the excellent service I just received. I placed an online order from out west for my daughter in Toronto. The sale item was sold out but the staff contacted the manufacturer to inquire whether they had others they would sell at the same price. Numerous back and forth emails were exchanged immediately after my on-line order (wasn't sure it went through, product questions, delivery options etc.). I was also able to get courteous service by phone without delay. Such a refreshing experience. This follows on the heels of placing an order with another company and finally, after nearly 5 months of nightmarish interactions, ending up with no bed set and having to spend hours fighting to get money back. I highly recommend Nine Cloud Beds for their exemplary customer service.
Further to my recommendation, I just want to add that a lot of other companies don't allow the general public to interact with their facebook page. Clearly, Nine Clouds is so confident in their customer service, that they do!
Thanks Bill and John.
I just had my new mattress delivered by two very professional and knowledgeable men. One of them gave me a suggestion for my new mattress that will save me money in the future. I had no idea my mattress was not being correctly supported.
I am sorry I did not get their names, but I do want to say thank you again.
I truly appreciate the good service.
The sales person (John) was helpful. His product knowledge was good. He was customer-oriented and not pushy to get a sale. Rating: 10
The delivery schedule was so well organized that the salesman could narrow it down to a two-hour duration when we bought the bed. The delivery was punctual. Rating: 10+
We took the floor model of the bed frame. On delivery I was told there were scratches on the floor model so Nine Clouds gave me a brand new bed frame with no extra charge. This shows Nine Clouds cares. Rating: 10+
The two delivery persons: Ash & Ryan, set up my bed, cleaned up the garbage and took away the boxes - all done efficiently, carefully, and pleasantly.
Overall, I would not hesitate to recommend Nine Clouds Beds to my friends if they are shopping for a bed. Keep up the good work. All the best.
Eddie from Toronto
I am thrilled! Thank you both for helping me to expedite this. My instructor and students and delighted and I can’t thank both of you enough for the effort you have put into making us happy! And we are – definitely happy.
Delivery and set up were accomplished very well. Please pass on my thanks to your delivery team, John. They did a great job.
Please pass on our thanks to the delivery team, Ashley and Emir, for doing such a great job installing our new Miami Daybed, mattress and mattress protector. They were prompt, courteous and extremely careful.
The bed looks great and my father should have many restful nights in store.
Thanks again for all your help.
Jim in Toronto
The day before yesterday I had a wonderful experience with 9 Clouds. I bought a nice Queen mattress, firm, and I really enjoyed my sleep. This is the first time in at least 5 years that I have no back pain!! I have a history of back pain from my adolescence so I was blaming my scoliosis and it never occurred to me that it could also be related to the bed. As my husband has trouble to sleep lately and had began to complain about back pain. That was for me more than a reason to produce a change.
Yesterday the guys who install the mattress in my home were very nice people and even helped with the moving of furniture and gave me time to do some extra cleaning before setting the bed in its place.
It was really a wonderful experience!
Thank you guys! Alex from Mississauga
I came to Nine Clouds furniture store intending to try out a hospital bed, since I need the electric convenience. Mike helped me, had me try the bed, and answered all my questions. He also gave me a paper with all measurements.
I returned a few days later with a doctor's note attesting to the fact that this bed was required. We established a delivery date. Delivery "guys" were very efficient and very polite! They were even so kind as to dismantle my bed and put it in my storage room. They provided me with a manual and walked me through the workings of the bed.
My whole experience with the purchase and assembly of this bed was extremely satisfying, and I would (and will) recommend Nine Clouds to anyone.
Judith from Mississauga
We purchased a new king size mattress from Nine Clouds. The whole shopping experience was easy and informative. Ashley encouraged us to rest on each mattress to feel the difference in softness and firmness. I'd highly recommend Nine Clouds and their products.
Leo in East york
Found this store online and they were wonderfully helpful. I was delighted to see the homestars sign hung up in their store saying they had done a good job in the past. Gave me confidence to go through with them!
Downtown condo owner
April 12th. 8:06pm
"My movers misplaced the screws for the Casey Daybed, is there any
way you can order a set for me?"
April 12th 8:23pm
"Where are you located?"
April 13th 9:00am
"Hi Bill, I did not order my bed from you unfortunately because I am
extremely impeded with your companies quick response. The store I purchased from is closed and I thought I'd give you a try."
April 13th 11:30am
"Send me your mailing address Maureen and I'll see what I can arrange.
It will take about a week to come from the U.S. sorry"
April 14th 2:18pm
"Oh that is to be expected, I just really appreciate you doing this for me."
April 25th 4:41pm
"Dropped in the mail today Maureen"
April 27th 3:34pm
"Boy was there a smile on my face last night when I walked in the door.
The bed is together, and the best was when Taylor walked into my room and said "Finally my room looks like a bedroom". We moved in March 4th, so that was wonderful to hear! Thank you so much Bill, what great customer service for a non-customer!"
Maureen from Toronto
It's not often I sing the praise of a company that has taken and gone the extra mile in service as your company, Nine Clouds Beds!
The fact that within a few short hours after my call regarding my mother mattress, you found the solution to my mother concerns. Not only was the outcome more then anyone could ask for, you're honest and willing manner made the experience with Nine Clouds Beds one which I wouldn't hesitate to recommend.
I am delighted with the sheets and with the service. When you have a minute would you explain the value of the platinum pillow cover, please? And thank you for that. When I saw that the sheets were made in India, I got a little weepy.
I have been there fifteen times on various projects and have seen the tonnes of cotton and watched it grow and be harvested. Maybe I'm sleeping on some of the things I saw there.
Thanks again. I'm sure I'll be in touch about other twin XL that I have.
Catherine from Cayuga
We had our first night with Rv Vanessa ET…
She’s (the recreational vehicle mattress) amazing and saved our vacation, and probably our marriage ;-)
Thanks a lot for your great service, Richard was very friendly and helpful, very much appreciated !
BTW you should let a few RV sellers around know that you can sell RV sized mattress with residential quality. I had a very hard time finding some and I was told by RV sellers they do have many request for these.
Have a great summer !!! Danny
Dear Mr. Laidlaw,
I am writing this letter to recognize the amazing service provided to me over the last 10 days by your salesman, Richard.
Recently, I had an urgent need to buy and have a new king and child’s crib mattress delivered on very short notice. Richard was able to get me what I needed – initially we exchanged phone conversations on Saturday April 10th, and then I came to the store later that afternoon. Richard and one of your delivery men personally delivered the mattresses that same evening, after hours.
At the same time, I had purchased a vinyl covering for the king mattress that had to be ordered in. I also had some urgency in obtaining it and getting it on the mattress as quickly as possible, ideally by the following Saturday April 17th. As no delivery people were available that day, Richard came out himself that evening and did all the work.
There is no question that without Richard’s help, my plans would not have come together the way they needed to. Both times, he extended himself well beyond what I would have expected of any employee, and did it with real kindness and consideration.
I will certainly be recommending your store to all my friends based on this excellent service.
Jana from Mississauga
The Students, Staff and the Family Council of Green Glade Senior Public School would like to extend our thanks to you for your kind contribution to the 2009 Winter Raffle.
The Raffle was help during the annual Winter Concert and was a resounding success. With the kind participation of the local business community, we were able to raise almost $1,500.00. This money will go to support many of the student activities at Green Glade.
Thank you, Green Glade Senior Public School
Peel District School Board
The meet went smoothly on Friday. I am very happy with the quality of the bed and all its features. As you probably know most furniture dealers say a 48" roll away just isn't made anymore so looking for an improved quality was a waste of time.
Guess Nine Clouds can prove them wrong.
Thanks for your help and co-operation.
Leo from North of Bellville
On behalf of Heart House Hospice and the Heart House Hospice Soiree Committee, I would like to thank you for your kind donation to our silent auction at our October Soiree, Celebrate! Hearts and Hands. This donation is symbolic of your community mindedness and more importantly your commitment to Heart House Hospice.
This year we were able to raise over $120,000 through the October Soiree. Our aim here at Heart House Hospice is to continue to improve the lives of our clients, who are living with terminal or life threatening illness, and their families. The work that we do is extremely important to the community we serve, and the responsiveness of organizations such as yours is what has sustained us over the last 24 years. As we move towards increasing our reach into the community we hope that you will continue to partner with us for this and other fundraising endeavors.
Thank you for the beautiful headboard. It was a wonderful addition to the auction.
We are very grateful for the support and partnership that you have offered Hospice and look forward to working with you next year.
With sincere appreciation, Sabrina Prodger
Coordinator of Special Events
Heart House Hospice
I just wanted to shoot over a quick thank you to the team at Nine Clouds.
I never write these, but just wanted to express my appreciation for how David took care of me when I came to the store.
It seems whenever you go into a store now a days, you are pushed into the more expensive product, but instead, he started with the lower priced mattress and we worked our way up to the right mattress.
It’s a great feeling to leave a store – no matter the product – and feel that you not only got a good deal, but a good product as well. I am in the process of re-furnishing my condo and opted for a new sectional from a small company I found on Kijiji (where I found you) which I’ve come to discover isn’t all that high in quality (plus, the after sales service was horrible).
I also went to another furniture store for a new bed (had a perfect condo bed w/drawers underneath) where after selecting it, it was one additional charge after another, plus a serious back order. These types of situations seem to be more the norm these days, so it’s great to stumble onto a great establishment such as yours.
Also, thanks to your delivery guys – very friendly, which again, seems to be outside the norm.
I will be sure to highly recommend you should anyone be looking for a mattress/bed!
Possible Customer Via email (10 p.m. Saturday)
Hello, My mother-in-law thinks she has one of your electric beds, Model #88021 with
remote control (March 2007). She received no guidebook with this bed and I
am trying to trouble shoot a problem. Without notice, the remote stopped
working. I have replaced the batteries in both the remote control and the
black box under the bed. I also tried unplugging the bed and then plugging
it back in, but to no avail. When the remote buttons are pushed the lights
on both the remote and the black box flash.
Can you please help?
E. Mizzi, Waterdown, Ontario
Bill from Nine Clouds (7 a.m. Sunday)
Do have your invoice number handy? It will make it easier to find your mother
in law's bill and have a service call placed with the manufacturer.
Customer (9 a.m. Sunday)
Ill ask her for it ASAP and get back to you. Thanks for this quick response.
Bill from Nine Clouds (10:30 a.m. Sunday)
I have checked February, March and April of last year and found no
Adjustable Bed sold to either name you have given me Mr Mizzi. Perhaps the
invoice was written in someone else's name or during a different time frame?
Customer (11:30 a.m. Sunday)
We're still looking for the receipt and my mother-in-law does not remember
where it was purchased, so you may be off the hook. I'll get back to you.
Bill from Nine Clouds (11:40 a.m. Sunday)
Not looking to get off the hook.
Check out the attached scans from a guide I have in my files they may help.
Customer (7:30 p.m. Sunday)
You are amazing! Thanks...I read the guides you sent and reset the bed and
it worked! My mother-in-law is eternally grateful and so am I.
PS: By the way, I was not implying that you were looking to get "off the
hook". I just did not want you to feel obligated to help me if the bed was
not purchased through your firm as that would not be fair to you, and in
fact, the bed was purchased from a large chain store. I know this now because my Mother in law just located her manual and receipt. You and your company are a class act and I am very impressed, especially these days when it is so hard to find firms that back up their products. Thanks again.
We have received and set up the 81 Mission queen bed. We are VERY satisfied.
We wish to especially thank Dave who went the extra mile to solve a problem that was not the fault of Nine Clouds - but rather the person who packed the boxes at the factory. I was in business (retail) for 28 years and always wanted the unforeseen problems dealt with in the professional manner that Dave did. Just when people say customer service doesn't matter, Dave proves that it does!!
Congratulations on an excellent employee and a great company. We'll be back!!
Greg and Joyce Way
I received the headboard I ordered, I think it is the Cameo, about an hour ago and I would like to compliment you on your service and delivery. The fellows called me when they were leaving and arrived here promptly and were very polite.
All in all dealing with your company was a pleasure and I will deal with you again and tell my friends.
I’m sure you hear right away when things go wrong but people tend not to let you know when you doing a good job.
It was a pleasure doing business with you, thank again.
I am writing to thank you for your wonderful service. Dave was the sales associate at your Mississauga location, he was extremely helpful and found me a mattress that was perfect for my sleeping needs and my budget.
The delivery of my mattress was exactly as promised. Not only was it free delivery but the drivers were efficient and very pleasant.
I will highly recommend and will definitely come back in the future.
With sincere thanks,
To the Store Manager.
I would like to thank you and your staff for a pleasant purchasing experience from your store.
My mother, who is in a wheel chair, was looking for an adjustable bed. We came into the Store on Sat. Jan. 13th after researching the store location and products available on the internet. Your salesman met us a we came in and he looked after all her questions. He gave her time to think about the price and did not rush us.
He promised delivery in
approx. one week.
On Friday Jan 19th he called asking if the bed could be delivered the next day….I called Saturday morning and was advised delivery would be between 11:00 and 1:00.
At 11:45 the delivery person called and said he would be at the Apt. In 10 minutes.
He was at the back door as promised. The delivery went smoothly, although I did have to lend them some tools (Since rectified, thanks Peter) to assemble the adjustable bed.
All in all it was a good purchasing experience and I thank you.
Just wanted to let you know that we are pleased with the Adjustable Bed.
The sale was pleasant with zero pressure. The delivery men were quite professional and thorough.
The competition could learn a lot from you guys at NineClouds.